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Supporting Your Support Team Starts with YOU Watching this Show
Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha Tune into the ripest show on the block – […]
Identifying Our Customers And Serving Them Better
Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha Tune into the ripest show on the block – […]
This article was originally published on the FCR blog on September 14, 2018. Click here to read the original. Since moving to Oregon a few […]
Continue reading »This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]
Continue reading »In order to take the best care of others, we must first take the best care of ourselves. @jennysuedempsey When it comes to fostering […]
Continue reading »This article was originally published on the FCR blog on August 24, 2018. Click here to read the original. I was driving home the other […]
Continue reading »This article was originally published on June 25, 2018 on the FCR Blog. Click here to read the original. On this recent Father’s Day, my […]
Continue reading »Did you (or do you plan to) take your lunch break today? I mean, really take your lunch break? Move away from your desk, actually […]
Continue reading »This article was originally published on the FCR blog on June 15, 2018. Click here to read the original. The difference between right and wrong […]
Continue reading »The phone is ringing off the hook today. You scan the queue – there are 20 calls waiting. You and the rest of the leadership […]
Continue reading »I’m guilty of it myself. While I love working in customer service, I admit, I’ve done it. Done what, you ask? I’ve worn the honorable […]
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