Customer Service Life

Talk To Yourself Like a Customer

Posted on August 7, 2013 by Jenny Dempsey

Let’s call this a “Revelations While Trying to Fall Asleep but You Can’t Since Your Mind is Racing a Million Miles a Minute” post. Yup, […]

Customer Experience, Customer Service, Jenny, Motivation

Internal Customer Service: Don’t Forget About The Folks Behind The Scenes

Posted on August 6, 2013 by Jeremy Watkin

Sending emails to my team is often a dicey proposition. Most emails are met with little or no response, leaving me insecure as to whether […]

Customer Service, Jeremy

Spin Me Right Round

Posted on August 5, 2013 by Jenny Dempsey

See that record? That’s how I felt recently while talking to a provider. Spin. Spin. Spin. In circles. Over and over and over. Getting no […]

Bad Customer Service, Customer Experience, Customer Service, Jenny

Carrots and Customer Service: What’s Up With Your Tone Doc?

Posted on August 2, 2013 by Jeremy Watkin

Happy Friday everyone! In this hangout we discuss email communication. Jenny has her own special way of sending smiles over the Internet that will give […]

Coffee and Customer Service, Customer Experience, Good Customer Service, Jenny, Jeremy

Out of the Comfort Zone and on to the Stage Part II

Posted on August 1, 2013 by Jenny Dempsey

Back in February, I wrote a post about stepping out of your comfort zone as being a way to grow and improve as a person. In this post, […]

Jenny, Motivation

Before Telling Others To Improve Their Customer Service, Improve Yours First!

Posted on July 31, 2013 by Jeremy Watkin

One of my biggest fears as a customer service professional and a blogger is that we would spend all of this time talking about customer […]

Customer Service, Jeremy

The View Is Sweet From 14,000 Feet

Posted on July 30, 2013 by Jeremy Watkin

I recently had the pleasure of taking a family vacation to one of the greatest places on earth…Colorado. I have visited that fine state at […]

Jeremy, Leadership, Motivation

Monday Motivation: Stand Out From The Pack

Posted on July 29, 2013 by Jeremy Watkin

I think we’ve made it very clear that we love feedback. Jenny has actually been handling the lion’s share of it lately but I came […]

Customer Service, Good Customer Service, Jeremy, Motivation

@jtwatkin In The Top 100 Most Social Customer Service Pros On Twitter

Posted on July 26, 2013 by Jeremy Watkin

I’ve been out of the office for the last week on a much needed vacation but noticed yesterday that my Twitter account blew up with […]

Jeremy

Feedback Friday

Posted on July 26, 2013 by Jenny Dempsey

Hi everyone! Jenny here and I’m tying up the week with this little video. Have a great weekend! [custom_author=jenny]

Jenny

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