9 Obstacles To Building Long-Term Relationships With Your Customers
I recently had the privilege of presenting to a group of MBA students in a marketing class about ways companies can build long-term relationships with […]
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Customer Happiness Versus Customer Security
I received disgruntled feedback from a customer recently that threw me for a loop. Of course, I had to share and I’d really like YOUR […]
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What Would You Do If You Could Not Fail?
What would you do if you could not fail? What an important question to ask ourselves to help find just how many limited beliefs we […]
Continue reading »Why Multitasking Hurts Customer Service
The ability to multitask is often viewed as a critical customer service skill. For example, there are currently over 1,000 customer service jobs posted on […]
Continue reading »Discount Tire Gives Awesome Service…For No Additional Charge
For those of you that remember my post about being a Smile Collector, Erica, our Chief Smile Collector was kind enough to share a great […]
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Great Customer Service Pros Come From All Different Places
At our office we have been talking quite a bit about the unique abilities and strengths of our customer service team using StrengthsFinder. In a […]
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Get to the ROOT of Delegation
Taking on too many tasks at one time? Guilty as charged! We often will say “yes” to tasks when we should say “no”. Does this […]
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Monday Motivation: Choose To Be Awesome
As a father of young children I am finding that I often wake up on Monday feeling the need to recover from the weekend. This […]
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Reframing Our View Of Our Super Customers
Phew! What a day. I have spent more time talking to customers today than I have in a while. I rarely talk to the “I’m […]
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A Little Tiramisu Can Sweeten Any Customer Experience
My wife recently had a birthday and thus chose Il Fornaio on Coronado Island as our destination to celebrate. We like the food at Il […]
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