Customer Service Life

Coffee And Customer Service: Restorative

Posted on July 10, 2013 by Jeremy Watkin

In our most recent Strengthsfinder discussion, we focused on the “restorative” strength. This is an invaluable strength for awesome customer service representatives. We hope you […]

Books, Coffee and Customer Service

You Got What I Need

Posted on July 9, 2013 by Jenny Dempsey

It’s amazing when you go somewhere and the business already knows exactly what you need to get the full experience of their product. Research done, […]

Customer Experience, Customer Service, Good Customer Service, Jenny

Monday Motivation: Be A Smile Collector

Posted on July 8, 2013 by Jeremy Watkin

We recently had the pleasure of adding some great new customer service representatives to our team. One of them, Monica, brought in Banana Split Cookies […]

Customer Service, Jeremy, Motivation

Making Our Blog More Pinteresting

Posted on July 5, 2013 by Jeremy Watkin

I love Pinterest! Yes I am shouting that…well only in my head. But seriously Pinterest is amazing. It’s Idea Central for anything you could possibly […]

Customer Service

A Quality Recovery Plan

Posted on July 4, 2013 by Jeremy Watkin

Just three short months ago I wrote about my process of recovering from a knee injury. I am pleased to announce that my knee feels […]

Jeremy

No Excuses!

Posted on July 3, 2013 by Jenny Dempsey

Yesterday, I worked with a customer whose device order was not delivered on time. His first words to me were: “You’re not going to like […]

Good Customer Service, Jenny

Customer Experience Lessons From Taylor Swift

Posted on July 1, 2013 by Jeremy Watkin

In a post several months ago we established that I am a Taylor Swift fan and at this point there’s absolutely no turning back. I’m […]

Customer Experience, Jeremy

Why Bad Customer Service is a Good Thing

Posted on June 28, 2013 by Jenny Dempsey

Before you all cringe and yell, “Are you drunk or something?” let me explain myself. We all know the saying “Learn from your mistakes”, right? […]

Bad Customer Service, Customer Experience, Customer Service, Jenny

It’s An Honor To Blog With You

Posted on June 27, 2013 by Jeremy Watkin

Wow, today has been one of those days where I’m part trainer and part systems administrator as I onboard new customer service agents. There definitely […]

Customer Service, Good Customer Service, Jenny, Jeremy