True Customer Service
“It’s good to know there are still true human beings with a good heart – who are yet true professionals in business, excellent at work, […]
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A Review of Shep Hyken’s “Moments of Magic”
One thing I have learned in the process of writing this blog is that there are tons of great books written about customer service. Like […]
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Learning To Say Yes!
I’m currently reading Kenneth Blanchard’s book, “Raving Fans” with my fellow Phone.com book clubbers. Toward the beginning of the book, the narrator describes two different […]
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Achieving Goals- It’s As Easy As Running A Marathon
After three miles of steady uphills, the final mile of the Carlsbad marathon begins with a terrific downhill that propels runners through the crowds toward […]
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Are you turning customers off before they even reach you?
Second only to maybe sunburns or the color orange, there is nothing that irritates me more than that fake typing noise companies use in […]
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Jenny Dempsey Appeared On “The Dreaded Call” on HuffPostLive.com
This post originally appeared on the Phone.com blog. Click here to read the original post. Jenny Dempsey from the Phone.com customer service team and […]
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Programming and Customer Service: A Unique Perspective
Your first thought might be, “He’s a programmer, why is he talking directly with the customers?” While I may not have a definite answer for […]
Continue reading »Coffee and Customer Service: Feedback Week
This week, we had the pleasure of blogging and learning about customer feedback. In this Google+ Hangout, Jenny and I talk first about the winners […]
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What To Do With All This #Feedback?
With all of this talk of feedback the question still exists “What are some creative ways we can celebrate the good feedback?” I posted the […]
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The Power Of One Great Interaction
As feedback week continues, I had the opportunity to write a bit about it on the Phone.com blog and the importance of each interaction with our […]
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