5 Great Articles About #Feedback
While we like to think we’re smart, experienced customer service professionals we would be selling you short if we thought we were the be-all, end-all […]
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Now For The Good #Feedback
I get the privilege of talking about the good feedback during this wonderful feedback week. I thought I was clearly at the advantage sticking Jenny […]
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Bahhddd Feedback!
Bad feedback is good. What are you smoking? Why is bad feedback a GOOD thing? We can always improve. We’re not hot headed and […]
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The Management of Camping
This week’s guest blog post comes from none other but Jenny’s dad! He’s been working as a manager at a campground for 30 years and […]
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Smog Checks Are Silly, Clear Expectations Are Not
Every year I, along with millions of drivers receive the bill in the mail from the state to register my card for another year. Generally […]
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March to your Own Customer Service Beat
How can a company leave a lasting impression? Is it the formal computer voice you hear when calling into a support center? Is it the […]
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Hook, Line and Sinker
Do you know your target audience? Recently my family and I took a trip to the LEGO store in Downtown Disney. As we were walking […]
Continue reading »Now That’s Interesting
I just got my copy of “Raving Fans: A Revolutionary Approach to Customer Service.” Of course I bought it used and am excited to start […]
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A Nonprofit Perspective on Customer Appreciation
Over the past several Christmases my wife and I have taken up the practice of donating money in someone’s name as a Christmas gift. A […]
Continue reading »Book Club: Top Customer Service Articles 1/11/2012
As we’ve mentioned in past posts we like to do a book club at our office to learn new things about customer service and life […]
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