Identifying Our Customers And Serving Them Better
I recently attended a webinar held by GoToAssist (@gotoassist) on the topic of turning our call center agents into “Loyalty Makers.” Presenter Jill Griffin (@jillgriffin) […]
Continue reading »A couple months ago, we received a feedback survey from Alexander, a customer who was frustrated because his Phone service wasn’t working properly. He said […]
Continue reading »On Wednesday November 28th, I attended the Conversocial Social Customer Service Meetup in New York City. A night to discuss social media and customer service […]
Continue reading »Jenny Hi! First off, I have to say that I really enjoy these conversational blogs with you, Jeremy! With all this reading of ” The […]
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Just like late October was the time for my mailbox to be filled with political propaganda, December is the season for catalogs and boxes from […]
Continue reading »Now is as good of a time as any for “Restaurant Rumblings Part 2.” I have another great story to share that happened to a […]
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Over the past week I’ve seen my share of Good and Bad Customer Service. Let’s start with the bad shall we? It’s Wednesday night, the […]
Continue reading »In 2010, NBC aired a sitcom called “Outsourced” that portrayed the life and times of an outsourced call center in India. While the show only […]
Continue reading »I love Starbucks, don’t get me wrong. If there’s anywhere I’m going to get my coffee from, it’s the ‘bux. I worked there back in […]
Continue reading »Jeremy We have been learning so much about how essential gratitude and appreciation are in customer service. I (Jeremy) actually sat down to start this discussion […]
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