Customer Service Life

Is Resolving the Customer’s Issue Good Enough, or Can We Do Better?

Posted on May 23, 2023 by Jeremy Watkin

As an early-morning runner with a dog, one of the most essential pieces of equipment to ensure success is my headlamp. As a clumsy human […]

Customer Experience, Customer Service, Jeremy

Seeking Input: Share Your Layoff Experience to Help Others

Posted on May 15, 2023 by Jenny Dempsey

Losing a job can be a rollercoaster of emotions, and I’m here to share my story with you, as well as extend an invitation to […]

Jenny, Motivation

Customer Service Life Updates – April 2022

Posted on April 12, 2023 by Jeremy Watkin

One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in […]

Contact Center, Customer Experience, Customer Service, Jeremy

Puppy Parties: How Cute Puppies Make a Positive Impact on the Customer Experience

Posted on March 20, 2023 by Jenny Dempsey

Who doesn’t love puppies? They’re cute, cuddly, and have a way of brightening up even the gloomiest of days. But did you know that they […]

Customer Experience, Jenny

Tags in Your Ticketing System: How, Why, and When to Use Them

Posted on March 13, 2023 by Jeremy Watkin

In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better. Think about the last […]

Contact Center, Customer Experience, Customer Service, Jeremy

5 Lessons Learned While Attempting to Boost Contact Center Productivity

Posted on February 28, 2023 by Jeremy Watkin

This article was originally published on CustomerThink and is being republished with the permission of the editor. I’ve come to the realization recently after seeing […]

Contact Center, Customer Experience, Customer Service, Jeremy

How to support customers when the service is buggy

Posted on December 2, 2022 by Jenny Dempsey

“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]

Customer Experience, Customer Service, Jenny, Motivation

3 Practical Ways Your Customer Support Team Can and Should Listen to Customers

Posted on November 16, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with permission from the editor. I was recently thinking about certain practices we talk […]

Contact Center, Customer Experience, Jeremy

6 Questions to Assess Your Contact Center’s Readiness to Identify Customer-Impacting Issues

Posted on November 10, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with permission from the editor. A customer contacts us with an apparent product issue. […]

Contact Center, Customer Experience, Jeremy