Identifying Our Customers And Serving Them Better
Our latest episode covers things like teeth brushing and ways to bubble up customer experience concerns to the rest of the organization. We’re not really […]
Continue reading »
I’m guilty of it myself. While I love working in customer service, I admit, I’ve done it. Done what, you ask? I’ve worn the honorable […]
Continue reading »
We are so thrilled to break the ice this week with Dan Gingiss. He’s the author of Winning at Social Customer Care: How Top Brands […]
Continue reading »
This article was originally published on the FCR blog on March 30, 2018. Click here to read the original. I’m quite fond of the names […]
Continue reading »
This article was originally published on CustomerThink on February 13, 2018. Click here to read the original. A big reason chat has taken hold in the market […]
Continue reading »
In episode 54 we first share our favorite international dining experiences. We then discuss the all important topic of contact center scheduling and ways to […]
Continue reading »
In the past five plus years of writing this blog, I’ve come to understand and believe that we prefer to do business with those we […]
Continue reading »
Episode #53 features our first repeat guest. Yay! It’s always a great day when we get to talk customer service with our good friend Leslie […]
Continue reading »
This article was originally published on the FCR blog on March 7, 2018. Click here to read the original. I recently had a customer experience […]
Continue reading »
Saturday, March 24th I go to my local Office Depot to pick up a new desk chair. I sit in a bunch of chairs, find […]
Continue reading »