Customer Service Life

Breaking the Ice Episode #40: Least Favorite Icebreakers & #Custserv Lessons Learned

Posted on December 6, 2017 by Jeremy Watkin

We made it to 40! Episode 40 that is. This also marks the end of Season 1 of Breaking the Ice. Tune in to hear […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

A Bit of CSLife Weekend Reading

Posted on November 30, 2017 by Jeremy Watkin

It’s always a privilege to be able to contribute to articles on various blogs and there have been a number of such contributions lately. Here’s […]

Contact Center, Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #39: Emotional Intelligence & Mindfulness w/ Debi Mongan

Posted on November 29, 2017 by Jeremy Watkin

Yay for episode #39. In this one we welcome Debi Mongan, Founder of The Mindful Call Center. This one is an absolute treat because Debi […]

Breaking the Ice, Contact Center, Customer Service, Jenny, Jeremy

A Meowy Great Customer Service Story

Posted on November 27, 2017 by Jenny Dempsey

Meet Chompers, my new (adopted) furbaby. He’s 7 years old and has no teeth due to mistreatment from his former owner who relinquished him to […]

Good Customer Service, Jenny

Breaking the Ice Episode #38: Happy Thanksgiving!

Posted on November 22, 2017 by Jeremy Watkin

In Episode 38 we adjusted our format a bit. A special time of year like Thanksgiving demands it! Tune in as we explore the huge […]

Breaking the Ice, Customer Service, Jenny, Jeremy

A Customer Service Lesson from a Hungry Toddler

Posted on November 21, 2017 by Jenny Dempsey

My sister and I meet for lunch at the Lazy Dog Restaurant & Bar in Rancho Cucamonga. She brings her 1 1/2 year old daughter, […]

Customer Experience, Good Customer Service, Jenny

What You Call Your Customers Is Important

Posted on November 20, 2017 by Jeremy Watkin

This article was first published on the FCR blog on November 10, 2017. Click here to read the original post. Since writing an article a […]

Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #37: Rants, Raves, & 3 Keys to Bad #Custserv w/ Randi Busse

Posted on November 15, 2017 by Jeremy Watkin

In this episode we welcome our friend and customer service expert, Randi Busse. She’s coauthor of the book, Turning Rants Into Raves and President of […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

The CSAT Conundrum: Making Customers Happy vs. Limiting Concessions

Posted on November 13, 2017 by Jeremy Watkin

This article was originally published on CustomerThink.com as part of my regular advisor column on October 13, 2017. Click here to read the original along […]

Contact Center, Customer Experience, Customer Service, Jeremy