Customer Service Life

Customer Experience Through the Eyes of a Child

Posted on November 21, 2016 by Jeremy Watkin

This article was originally published on the FCR blog on November 8, 2016. Click here to read the original. I’ve lived in Oregon for a […]

Customer Experience, Jeremy

Takeaways from #CCDemo 2016

Posted on November 12, 2016 by Jeremy Watkin

This article was published on the FCR blog on November 3, 2016. Click here to read the original post. I recently had the privilege of […]

Contact Center, Customer Service, Jeremy

Customer Service Stop Words

Posted on November 7, 2016 by Jeremy Watkin

This article was originally published on the FCR blog on October 28, 2016. Click here to read the original post. I’ve written extensively in the […]

Contact Center, Customer Experience, Customer Service, Jeremy

Customer Service Lessons from the Pump

Posted on November 4, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on October 20, 2016. Click here for the original. Prior to moving to Oregon a little […]

Customer Experience, Customer Service, Jeremy

The Best Writing Advice I’ve Ever Received

Posted on November 2, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on October 14, 2016. Click here to read the original. Let me first preface this by […]

Customer Service, Jeremy

A Tail Waggin’ Customer Experience

Posted on November 1, 2016 by Jenny Dempsey

Meet my dog, Miso, an 11-year-old Pekingese with an adorable face and a laid back attitude. Meet me, a customer service manager working 8am – 5:30pm […]

Customer Experience, Jenny

Go Old School & Get Personal With Your Customers

Posted on October 24, 2016 by Jenny Dempsey

A trip to my mailbox typically results in flyers, junk mail, dentist appointment reminders, the occasional Wish.com order, or Bed, Bath, and Beyond discount cards. With […]

Customer Experience, Customer Service, Good Customer Service, Jenny