Customer Service Life

Jeremy Watkin Interviewed By The Nice Guys On Business

Posted on May 25, 2015 by Jeremy Watkin

Jeremy recently had the privilege of being interviewed on the Nice Guys on Business Podcast with Doug Sandler and Strickland Bonner. In the show, Jeremy […]

Jeremy

WANTED: Advice For New Small Business Owner

Posted on May 22, 2015 by Jenny Dempsey

My sister, Jackie Dempsey, is a diesel mechanic. She is one tough lady, motivated, determined and consistently covered in grease and oil. She has a “take […]

Jenny, Motivation

Don’t Dust Away Your Customers

Posted on May 21, 2015 by Jenny Dempsey

I go shopping at a local Home Goods store. I am next in line to check out with the cashier. There is a line of 6 people behind me. […]

Bad Customer Service, Customer Experience, Jenny

Small Business Customer Service: The Last Frontier

Posted on May 20, 2015 by Jeremy Watkin

I was turned on to Alaska: The Last Frontier about a year ago and was instantly hooked. In the show, the Kilcher family lives on a gigantic […]

Customer Service, Jeremy

Customer Service Words Of Wisdom

Posted on May 19, 2015 by Jenny Dempsey

With the best intentions to be motivational, Jeremy, while singing Kelly Clarkson, wrote this quote on the whiteboard in our office: “What doesn’t kill you […]

Jenny

A Silent Customer Isn’t Always A Happy Customer

Posted on May 18, 2015 by Jeremy Watkin

We frequently go through some of our larger customer accounts and call the customers to check in and see how the service is working for them. […]

Customer Experience, Customer Service, Jeremy

Coffee And Customer Service: Minds Blown

Posted on May 15, 2015 by Jeremy Watkin

This week has been a whirlwind. We got to meet Shep Hyken, we were named to a Top 100 Customer Success Influencer list by Mindtouch, […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Are You Ready For A Video Barista?

Posted on May 14, 2015 by Jeremy Watkin

The other day my family and I visited the happiest place on earth–Starbucks. You thought I was going to say Disneyland, didn’t you? On this […]

Customer Experience, Customer Service, Jeremy

We Met Shep!

Posted on May 13, 2015 by Jenny Dempsey

May 11th, 2015: Jeremy and I arrive at the office for work on a day that we coined “Shep Eve”. May 12th, 2015: Jeremy and […]

Customer Experience, Jenny

A Flowery Customer Experience Is Worth Every Penny

Posted on May 12, 2015 by Jeremy Watkin

My wife loves flowers–and in particular, gerber daisies. There’s one catch. To her there’s a huge difference between the oh-by-the-way flower purchase from Costco or […]

Customer Experience, Good Customer Service, Jeremy

Latest Posts