The Post-birthday #CX Review
I just had another birthday and find myself another year older. It’s fascinating to look at birthdays from a customer experience perspective and think about […]
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Surprise Your Customers With Unexpected Service
In the market for an organic face moisturizer, I popped over to Amazon.com to check out the offerings and read reviews. I stumbled across a product by […]
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3 Rules For Respecting A Customer’s Support Channel Preference
It’s pet peeve time! There’s a company I frequently contact for support. Given the nature of the issues and my busy schedule, I typically opt […]
Continue reading »Coffee And Customer Service: 2015 Resolutions
Happy New Year! Don’t miss our first Coffee and Customer Service hangout of the year. It was a good one. In the hangout, we established […]
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Who Listened To Me And Who Didn’t In 2014?
I was recently reflecting on 2014 and was reminded of the handful of service failures that I wrote about over the course of the year. […]
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Jenny’s Top 5 Blog Posts of 2014
Heck ya, Jeremy (@jtwatkin), 2014 has been quite the year and your 6 Best Posts sums it up well. I am truly blessed to have […]
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Jeremy’s Top 6 Blog Posts Of 2014
2014 has been quite a year for Communicate Better Blog. As I am looking through the last year of blog posts, I am reminded that this […]
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Customer Delight In 6 Simple Steps
It was Christmas night and I was in the mood for a movie. Thankfully Redbox machines don’t take a holiday. The following article is my entire process […]
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Corny Customer Service Lessons From The Holiday
We were recently discussing our favorite holiday movies and one movie is quickly becoming a classic. It has a long way to go before it rivals […]
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5 Gifts For Your Customers
Because we’re avoiding Jeremy’s (@jtwatkin) 5 Customer Service Lumps Of Coal, we might as well offer what the good boys and girls get from Santa, right? […]
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