3 Simple Alternatives To Saying No
I recently ordered some of my favorite Clif brand energy gels from one of my favorite running supply websites. They are always extremely quick at […]
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A Housecleaning Customer Service Adventure
A housecleaning company manager sets up an appointment with a customer for a walk through of their home to learn how big the space is and […]
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Customer Service Is Easier With A Refresh Button…Or Is It?
I was recently reminiscing on my early days of customer service. I worked at TierraNet, a webhosting and domain registration company. Customers would call in […]
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Spooky Coffee And Customer Service Hangout
In this Halloween edition of our Coffee and Customer Service Hangout, you can see our scary costumes (Yes, Jenny’s is scary too) and hear some […]
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Un-Bursting Bubbles in Customer Service
Nothing beats a positive customer experience story shared over a glass of wine after a busy day. Here’s a story for the WIN: My Aunt Robin […]
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Lead With Empathy And The Customers Will Follow
One thing they fail to tell you when you adopt a dog is that they eventually get old. Over the past year my chocolate labrador […]
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Why Stories Are Essential To Contact Center Culture
This post originally appeared on the ICMI blog. Click here for the original article and to read more fantastic customer service content form ICMI. Customer […]
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5 Reasons Why You Need to Take Care of Yourself
This post was originally published on October 14th, 2014 for Attitudes 4 Innovation (@Attitude4Invtn). To read the original post, click here. The flight attendant stands in […]
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Defining Your Own Customer Service Title
When I was a kid, I just didn’t fit in at school. I wasn’t a band geek, I didn’t play sports nor was I super […]
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Coffee And Customer Service: Our Views On Customer Service
In today’s hangout, we discussed our week in customer service. First we discussed the meaning of our customer service paintings. We then discussed thoughts on […]
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