Customer Service Life

Perfecting The Customer Service Pause And Ask

Posted on July 30, 2014 by Jeremy Watkin

One of my all time favorite movies is Legally Blonde. Ok it’s not my favorite but I do enjoy it. In that movie we learn […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Kicking Your Customer Experience Up A Notch

Posted on July 29, 2014 by Jenny Dempsey

My day kicked off with this inspirational quote from Marie Forleo: In every corner of our day, we have the chance to express our creativity and […]

Customer Experience, Jenny

Monday Motivation: Finishing Strong…Well Sort Of

Posted on July 28, 2014 by Jeremy Watkin

In a foot race, regardless of the distance and regardless of how you’ve performed throughout, there comes the time when you hear the crowd noise building […]

Jeremy, Motivation

Panel Discussion On Contact Center Training At #CCExpo14

Posted on July 25, 2014 by Jeremy Watkin

In previous posts, Jenny and I talked about our experience at the ICMI Contact Center Expo and Conference last May. ICMI just posted a video […]

Customer Service, Jeremy

Have a Slice of Customer Service PIE

Posted on July 24, 2014 by Jenny Dempsey

While positivity is a strength of mine, I have many a day where I just want to throw in the towel. Something broke again and it’s […]

Jenny, Leadership, Motivation

What CSRs Want Engineers To Understand About Customer Service

Posted on July 23, 2014 by Jeremy Watkin

I was recently asked to give a presentation from a customer service perspective to our engineering team at Phone.com. After about a minute of deep soul searching, […]

Customer Experience, Customer Service, Jeremy