Customer Service Life

Awesome Product + Awesome Service = Awesome Customer Experience

Posted on August 13, 2014 by Jeremy Watkin

This was originally published on Shep Hyken’s blog. Click here to read the original and other fantastic posts by Shep. There are a couple things […]

Customer Experience, Customer Service, Jeremy

How Strong Is Your Ladder Of Success?

Posted on August 12, 2014 by Jenny Dempsey

We CREATE our… …V I S I O N. …G O A L S. …P U R P O S E. We SEE the… …B I G […]

Jenny, Motivation

Jeremy And Jenny Made ICMI’s Top 50 #CCTR Thought Leaders List

Posted on August 11, 2014 by Jeremy Watkin

In a recent article by ICMI, we were recognized in the Top 50 Contact Center Thought Leaders On Twitter! Jeremy (@jtwatkin) ranked #17 and Jenny […]

Customer Service, Jenny, Jeremy

Coffee And Customer Service: Reasons To Celebrate

Posted on August 8, 2014 by Jeremy Watkin

In today’s hangout, we discussed a number of topics ranging from the two year anniversary of Communicate Better Blog, to our recognition as contact center […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Choose Your Own Customer Service Adventure

Posted on August 7, 2014 by Jenny Dempsey

Just like Jeremy says in his post from earlier this week, The Awesome Things People Share With Me, one of the greatest parts of being a customer […]

Bad Customer Service, Customer Experience, Jenny

If You’re Going To Mess Up, Err On The Side Of Friendly

Posted on August 6, 2014 by Jeremy Watkin

I was recently in the Portland airport on a layover, missing home, and craving a treat. I headed on over to Starbucks for a soy […]

Customer Service, Good Customer Service, Jeremy

3 Levels of Pause and Ask in Customer Service

Posted on August 5, 2014 by Jenny Dempsey

I thought I bought the correct train ticket from a kiosk. It is for an hour out and that meant waiting around in the east coast August […]

Good Customer Service, Jenny

The Awesome Things People Share With Me

Posted on August 4, 2014 by Jeremy Watkin

One of my favorite things about being a customer service blogger is being known as a collector of good, bad and ugly customer service stories. […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

Coffee And Customer Service: Positivity, Swim Lessons and Poo Pourri

Posted on August 1, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service hangout, we discuss fascinating topics like taking a step back and looking at the big picture, Legally Blonde, positivity […]

Customer Service, Jenny, Jeremy