Customer Service Life

I’m Diggin’ The True Value Experience

Posted on June 4, 2014 by Jeremy Watkin

I am a frequent shopper at the large home improvement warehouses and as a home owner have spent quite a bit of time and money […]

Customer Experience, Jeremy

3 Quick Ways to Whip Up Creative Customer Service

Posted on June 3, 2014 by Jenny Dempsey

To celebrate my boyfriend’s 30th birthday, we keep it low key and go to our favorite burger place, Zinburger for a meal of epic proportions (seriously–these burgers […]

Customer Experience, Good Customer Service, Jenny

The Secret Life Of Jeremy Watkin

Posted on June 2, 2014 by Jeremy Watkin

Having just watched the movie The Secret Life Of Walter Mitty, I find myself in a bit of a pensive mood this evening. The movie […]

Jeremy, Motivation

Coffee And Customer Service: Integrity Service

Posted on May 30, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we discussed some of our favorite insights from the book, Integrity Service by Ron Willingham. If you have read […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

You Can Focus If You Really Want

Posted on May 29, 2014 by Jenny Dempsey

On May 1st, I kicked off my Permission to Focus gig with this goal: To give myself permission to focus on one task at a time. […]

Jenny, Motivation

Thou Shalt Not Tell Customers You’re Googling

Posted on May 28, 2014 by Jeremy Watkin

I have a mantra I like to repeat to myself over and over again. It goes something like this: My favorite customers are the ones […]

Customer Experience, Customer Service, Jeremy

Dear Customer, You’re SCREWED!

Posted on May 27, 2014 by Jenny Dempsey

Public transportation in the New York/New Jersey area is fairly efficient; it’s on time, cheap and moderately clean (er, well, for the most part). But, it has […]

Bad Customer Service, Customer Experience, Jenny