You Hold the Key to Customer Success
Your product is out on the market for a reason. It’s there to enhance someone’s life in one way or another. While your ultimate goal […]
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Advice To Customer Service Leaders: Practice What You Preach
I recently had the privilege of speaking with a frustrated customer who had her PhD in education and it was fascinating to see our service […]
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Join the Communicate Better Blog Book Club
We read a lot of books here at Communicate Better blog with the intention to further our learning and understanding. We seek wisdom from others […]
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Monday Motivation: Seeing Your Product Again For The First Time
I had the distinct privilege of going to Tijuana on Friday night to see the Xolos (pronounced cho-los) play. It was my first experience at […]
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Survey: How’s The Internal Customer Service At Your Company?
Ahoy there. I’m working on some research about internal customer service within organizations. If you have a few moments, can you take my survey? Click […]
Continue reading »Coffee And Customer Service: Rewards, Recognition And Al Hopper
In today’s Coffee and Customer Service Hangout we had the distinct pleasure of talking with our good friend and customer service expert, Al Hopper. In […]
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What The Experts Say About Rewarding And Recognizing Employees
Part of the reason Jenny and I chose to write about rewards and recognition this week is that we want to learn how to do […]
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3 Tips to Creating Your Own Employee Reward Program
The customer’s experience relies on your employee experience. If your employee isn’t feeling motivated to be at work, chances are the customer experience they give […]
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Tying Employee Rewards To Customer-Centric Behavior
As a customer service guy, I must know everything there is to know about the customer experience right? Wrong. Actually I established that a year […]
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Rewards Week with Communicate Better Blog
What a rewarding way to begin another rewarding week with nothing other than Reward Week! [Insert applause here] We here at Communicate Better Blog are […]
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