Coffee And Customer Service: Amazon, Taxis, Movies and Rewards
In today’s hangout, we reviewed the week that was — from Jeremy’s Amazon.com and cab driver experiences, to Jenny’s completion of her series on The […]
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2 “Grand” Customer Service Lessons
Last night, I went to the movies and saw “The Grand Budapest Hotel“, a movie I knew little about prior to stepping into the theater. […]
Continue reading »Deliver The Kind Of Service By Which All Others Will Be Measured
I was introduced to Shep Hyken’s story about Frank the cab driver a little over a year ago while reading the book “Moments Of Magic.” […]
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Always Do Your Best in Customer Service
It’s been an exciting journey examining Don Miguel Ruiz’s book, The Four Agreements, and connecting the lessons to customer service. This post covers the fourth […]
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Taking Care Of The Customer — Regardless Of Whose Fault It Is
I have a recent customer experience that spanned an entire month but as the pieces unfolded it became all the more impressive. My wife ordered […]
Continue reading »Coffee And Customer Service: Week In Review
On this fantastic Friday, we did a hangout to discuss our week on the blog and talk about our new mobile site. We hope you […]
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Customer Service Knight In Shining Armor
I’m still waiting. I picture it happening like a knight in shining armor, riding up through the woods, on a white stallion, here to save […]
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Finding Our Happy Place In Customer Service
My good friend Al Hopper has a fun angle to his customer service blog where he compares customer service to popular movies. He was kind […]
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3 Tips for Gaining Clarity in Customer Service
Over the past two weeks, I’ve taken Don Miguel Ruiz’s wisdom and shared two of The Four Agreements and how they relate to customer service. […]
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Monday Motivation: Learn From Your Missteps
I had an interesting insight while running this weekend. I have a few courses that I run pretty regularly near my house and can point […]
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