Customer Service Life

Just Be Kind…in Customer Service and Beyond

Posted on November 19, 2013 by Jenny Dempsey

Recently, I was lugging my large, heavy suitcase and my 15lb dog in a carrier on my shoulder through a crowded subway station. Carrying the […]

Customer Experience, Customer Service, Good Customer Service, Jenny, Motivation

Does Customer Experience Really Matter In Long-term Airport Parking?

Posted on November 18, 2013 by Jeremy Watkin

I am most certainly a creature of habit and when it comes to travel that fact may very well be magnified. I don’t travel a […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Shock And Awe: Apple Customer Service

Posted on November 15, 2013 by Guest Author

Nothing like a good slap in the face customer service style to make you really wake up and realize that there’s a whole Major League […]

Customer Experience, Customer Service

From the Customer’s Eye: Bad Food Blues

Posted on November 14, 2013 by Jenny Dempsey

Oggi’s Pizza and Brewing Company (@OggisAppleV) is known for…can you guess? Delicious pizza and beer, of course. My sister and I, out and about doing […]

Customer Experience, Customer Service, Jenny

5 Essential Components Of Choice In Customer Service

Posted on November 13, 2013 by Jeremy Watkin

I have become keenly aware of the contrast in “shopping styles” between my wife and me. Given the opportunity to shop without kids, she takes […]

Customer Experience, Customer Service, Jeremy

Flying High with Great Customer Service

Posted on November 12, 2013 by Jenny Dempsey

I head to the airport to fly 3,000 miles back to be with family for my step mother’s funeral. The trip was to be short […]

Customer Experience, Good Customer Service, Jenny

Names Are A Big Deal

Posted on November 11, 2013 by Jeremy Watkin

This post was originally published on Shep Hyken’s blog as a guest post and I wanted to share this with our readers as well. Hyken […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

What Forrest Gump Teaches Us About Customer Service

Posted on November 9, 2013 by Jeremy Watkin

I had the privilege earlier this week of writing a blog post with my friend and customer service expert Al Hopper. In this post, we […]

Customer Service, Jeremy

4 Tips To Excel At Customer Service And Marriage

Posted on November 8, 2013 by Guest Author

Customer service is…are you ready for it? Here it comes. Customer service is like a marriage between you (the company) and the customer. Crazy, right? […]

Customer Service