Customer Service Life

Monday Motivation: Let’s Un-ruin Someone’s Day Today

Posted on December 16, 2013 by Jeremy Watkin

I love walking the neighborhood during the holidays and soaking in all of the festivity in the form of the decorations on houses. Who doesn’t […]

Customer Experience, Customer Service, Jeremy, Motivation

Running: The Cure For The Common Cold

Posted on December 14, 2013 by Jeremy Watkin

This post was originally published on the Phone.com blog. If your contact center is like ours, it’s a daily battle to keep enough people healthy […]

Jeremy

Why Small Businesses Will Always Be Better At Customer Service

Posted on December 13, 2013 by Guest Author

Small businesses will always have the competitive edge when it comes to customer service. For one simple, yet profound difference – the people. As a […]

Customer Experience, Customer Service, Good Customer Service

A Dark and Stormy Customer Service Tale

Posted on December 12, 2013 by Jenny Dempsey

It was a dark and stormy night. I was fast asleep, curled in my blankets, drooling on my pillow and dreaming of sunshine and rainbows. […]

Bad Customer Service, Customer Experience, Jenny

The 9 Dreaded Words Of Any Customer Service Director

Posted on December 11, 2013 by Jeremy Watkin

The 9 dreaded words of any customer service director are “Let me speak with the head of customer service.” A while back I wrote a […]

Customer Service, Good Customer Service, Jeremy

A LETTER to the Future of Customer Service

Posted on December 10, 2013 by Jenny Dempsey

Listen here kiddies, life ain’t a bowl of cherries. **Rocks back and forth in rocking chair** And, don’t get me started on customer service. Phsawww! […]

Customer Service, Good Customer Service, Jenny, Motivation

Peyton Manning Knows Awesome Customer Service

Posted on December 9, 2013 by Jeremy Watkin

As an avid sports fan, I frequently turn to ESPN.com for the latest news and information about the teams I follow. It’s rare in the sporting […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Webinar Report: Five New Ways to Quickly Improve Customer Service

Posted on December 6, 2013 by Jeremy Watkin

We recently attended a webinar with Jeff Toister, President of Toister Performance Solutions and author of the book “Service Failure.” We wanted to take some […]

Jenny, Jeremy