S.M.A.R.T. Traditions
I will preface this by saying that I am not a fan of the holidays: I will say there […]
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Monday Motivation: Celebrate Milestones Big AND Small
As I alluded to in a previous post, the Thanksgiving turkey trot is fast becoming a favorite tradition for me. In this most recent rendition […]
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More Customer Service Lessons From Forrest Gump
I recently teamed up with my friend Al Hopper to talk about What Forrest Gump Teaches Us About Customer Service. After watching the movie we both […]
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Thanksgivings New And Old
Thanksgiving in my family is an important day. It’s the day the family comes together and shares music, sports, food and rings in the Christmas […]
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A 4-Star Recipe to Great Customer Service
I did not inherit the cooking gene, that’s for sure. I grew up in awe of my grandmother, whipping up amazing meals; homemade pizzas, casseroles, […]
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7 Customer Service Stories You Can’t Make Up
One of the ways I keep track of ideas for future blog posts is to jot down some quick notes in WordPress and save them […]
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Maximizing Media In Your Customer Experience When Words Just Don’t Cut It
Words are beautiful, tangible, and have the ability to flow across a page like a river of gold. At the same time, words also have […]
Continue reading »Coffee And Customer Service: Miscellaneous Thankfulness
In today’s Coffee and Customer Service Hangout we talk about the latest things we are working on in customer service at Phone.com. You will not […]
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Customer Service Isn’t Perfect
I’ve got the blues. The customer service blues. At work, when I’m struggling to resolve a problem for a customer, I’m blue. Out in public, […]
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Welcome The Interruptions
I was sitting at Starbucks this morning, poised to write a blog post that was going to knock your socks off. It was at that […]
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