Customer Service Life

Be A Company That People Tell (Good) Customer Service Stories About

Posted on November 6, 2013 by Jeremy Watkin

A colleague shared a bad customer service story with me the other day and it really got me thinking. Before I tell you what I’m […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy, Leadership

“Anchoring” Your Customer Service

Posted on November 5, 2013 by Jenny Dempsey

Our customer service expert and friend, Jeff Toister (@toister) of Toister Solutions, says in his book titled Service Failure, “An “attitude anchor” is something that […]

Jenny, Motivation

Monday Motivation: Slow It Down!

Posted on November 4, 2013 by Jeremy Watkin

I have grown to love the practice of writing a motivational post as I attempt to set my own mind straight leading into the week. […]

Customer Service, Jeremy, Motivation

Impacting Lives Through Awesome Customer Service

Posted on November 1, 2013 by Jenny Dempsey

My step mother, Sue, and I discussed customer service often as she knew the importance of serving others, after having been a dedicated teacher for […]

Customer Experience, Jenny

Which Customer Isn’t Always Right? This Guy!

Posted on October 31, 2013 by Jeremy Watkin

Seriously, does this guy talk about anything else other than running? The answer to that question is apparently “Not really.” I recently purchased two essential […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

How To Not Be A Chat Support Robot

Posted on October 30, 2013 by Guest Author

When it comes to interacting with customers on chat support, I’ve found that it’s a whole other league in its own in the realm of […]

Customer Service

Mrs Bigglesworth Knows Sandwiches And Customer Service

Posted on October 29, 2013 by Jeremy Watkin

I am amazed at the number of stories we tell about customer service relating to experiences with sandwiches. Apparently sandwiches are a hot bed for […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Monday Motivation: If You Fall, Get Back Up Again

Posted on October 28, 2013 by Jeremy Watkin

Well I literally had a revelation while running last Saturday. My body became all too acquainted with the asphalt. I was just running along and […]

Jeremy, Leadership, Motivation

Coffee And Customer Service: Talking “Service Failure” With Jeff Toister

Posted on October 25, 2013 by Jeremy Watkin

We had a terrific hangout with Jeff Toister, president of Toister Performance Solutions and author of the book “Service Failure.” His book is packed with terrific […]

Coffee and Customer Service