Announcing “Dealing With Difficult Customers” Week
We had such a blast in January writing about how to handle customer feedback that we decided to take the plunge and do another theme […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Summing Up Phone.com Customer Service In One Word…AWESOME
Every time I frequent fast food restaurant In-N-Out Burger I am struck by three things. The drive-thru line is almost always ten cars deep but […]
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Monday Morning Introspection
Over the last week I’ve had some pretty amazing experiences that are rolling around in my mind that, maybe, just maybe by writing will bring […]
Continue reading »Coffee And Customer Service: The National Acronym Act
I was in a meeting recently and one of my coworkers looked at a PowerPoint slide and said “You are in violation of the National […]
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The Smallest Of Things Can Raise The Bar In Customer Service
Late last week, we received an email to support pointing out that we had a typo on our website and the ticket made its way […]
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Lowe’s Customer Service Says No Problem To My Problem
It was intended to be a quick Saturday trip to Lowe’s (@Lowes) to pick up a single light bulb for my son’s little fish tank. Of course, […]
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Nominate Us For The #CustomerService100
Call Centre Focus is currently accepting votes for the top 100 customer service tweeters. If you have found our blog to be a positive influence […]
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A Book Review Of “Raving Fans”
Jeremy In our most recent book club we discussed our way through “Raving Fans” by Ken Blanchard (@kenblanchard) and Sheldon Bowles. It proved to be a […]
Continue reading »Customer Experience: It’s The Little Details That Make A Big Difference
I’m sure you have all gathered that I have an affinity for running. The other day I experienced a few RWRs (Revelations While Running) and […]
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Monday Thoughts: Customer Service CAN Be Fun
Happy Monday to everyone out there. I don’t know where you stand in your current job but I think it’s appropriate to give you a […]
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