Identifying Our Customers And Serving Them Better
In Episode #34 we welcome our good friend, Sean Hawkins. He’s the Director of Contact Center and Customer Service at Framework Homeownership. Be sure to […]
Continue reading »
In Episode #33 we break the ice by talking about jobs we’d be terrible at. We then discuss some of those negative customer service words […]
Continue reading »
In episode #32 we break the ice with our good friend and marketing expert, Eric Lituchy. Eric is CEO & Founder of HUNTER, a NYC […]
Continue reading »
In episode #31 we break the ice with our friend, Jim Rembach. He’s a podcaster, contact center thought leader, and Director of Sales and Marketing at […]
Continue reading »
In our 30th episode, we’re pleased to break the ice with Neal Topf. Neal is the President at Callzilla, an award-winning outsourced contact center provider […]
Continue reading »
Episode #29 is a good one. This week we welcome guest Derek Homann. He’s Co-founder and CEO at Median, maker of support tools including a […]
Continue reading »
In Episode #28 we are so pleased to break the ice with our good friend, Roy Atkinson. Roy is one of the top influencers in the […]
Continue reading »
Thanks for checking out episode #27! We hope you’re having a wonderful Wednesday. In this episode, we lament the things we’ve forgotten and work hard […]
Continue reading »
For Episode #25 we thought it fitting to celebrate Jenny’s recent birthday. We talked about our favorite birthday gifts from companies we do business with […]
Continue reading »
In this episode, Jenny and Jeremy talk (and sing) about their favorite summer fruits. They then segue into how to staff a small customer service […]
Continue reading »