Identifying Our Customers And Serving Them Better
In episode 54 we first share our favorite international dining experiences. We then discuss the all important topic of contact center scheduling and ways to […]
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Episode #53 features our first repeat guest. Yay! It’s always a great day when we get to talk customer service with our good friend Leslie […]
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In Episode #52 we were privileged to break the ice with our good friend Scott Ontiveroz whom we enjoy collaborating with during the weekly #ICMIChat on Twitter. […]
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In this, our 51st episode of Breaking the Ice, we scrape the bottom of the barrel and talk about our favorite scents. We also share […]
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In our 50th episode we break the ice with Kaye Chapman, Content and Client Training Manager at Comm100. We first discussed whether or not we’d […]
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We’re huge fans of customer service and customer experience but sometimes it’s fun to read about something else. For example, Jenny is reading Food Sanity […]
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Episode 48 is a controversial one. In this one we first debate whether or not to eat kiwifruit with the skin on or off. To […]
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So much fun to break the ice with one of our favorite conference friends, Monica Norton! She’s Senior Director at Zendesk — and if you’re as […]
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In this special Valentine’s Day episode, it’s a treat to break the ice with someone who’s near and dear to our hearts. Doug Sandler is […]
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The video you are now viewing is Episode #45 of Breaking the Ice. We are so pleased to break the ice with comedian, writer, and […]
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