5 Gifts For Your Customers
Because we’re avoiding Jeremy’s (@jtwatkin) 5 Customer Service Lumps Of Coal, we might as well offer what the good boys and girls get from Santa, right? […]
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The Power Of “How Are You?” In Customer Service
Customers want their problems fixed. Customer service representatives want to fix the problems of the customer. How often do you receive customer service from a […]
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Small Bucks, Big Memories In Customer Service
While diving into reviewing customer feedback today, I stumbled across a situation in which a customer experienced a lot of frustration to pay a small bill […]
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The Customer Service Forgive And Forget
Are you familiar with this conversation? Me: “Hey babe, I’m on my way home.” Wife: “Great. See you soon. BTW, the kids have been crazy. […]
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3 Takeaways From “Who’s Your Gladys?”
I recently had the opportunity to read the book, Who’s Your Gladys by Marylyn Suttle and Lori Jo Vest. The book profiles a series of companies […]
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2 Ways To Deliver A Better Customer Experience
Jenny gave a terrific example yesterday of a Guitar Center employee who took ownership of her guitar buying process and threw in a patch cable […]
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Tune Into Quality Customer Service
It was time. Time for me to purchase a new guitar. I went to Guitar Center with a specific one in mind but asked the acoustic […]
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Clean Up Your Customer Service Act
My sister runs a house cleaning company. She’s darn good at it. A last minute assignment came up and both of her employees were unavailable. […]
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A Personalized Customer Experience Is No Secret
It was time for some new “undergarments” so I took a trip to visit Victoria and all her pink stripes at the mall. I tend to […]
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3 Simple Alternatives To Saying No
I recently ordered some of my favorite Clif brand energy gels from one of my favorite running supply websites. They are always extremely quick at […]
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