Good Customer Service Archives - Page 12 of 20

A Rash Of Good Customer Experiences Lately

Posted on July 15, 2013 by Jeremy Watkin

Do you ever feel like you’re on a good run when it comes to customer experience? We’ve talked at length about the importance of getting […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

The File of Awesome

Posted on July 12, 2013 by Jenny Dempsey

The customer service roller coaster definitely does has its ups, downs, twists and turns. And on days where there are more drops down than climbs […]

Good Customer Service, Jenny

The Putting A Name With A Face Kind Of Customer Service

Posted on July 11, 2013 by Jeremy Watkin

I have worked on a customer service team for almost 13 years now and I think I can count the number of times I’ve met […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

You Got What I Need

Posted on July 9, 2013 by Jenny Dempsey

It’s amazing when you go somewhere and the business already knows exactly what you need to get the full experience of their product. Research done, […]

Customer Experience, Customer Service, Good Customer Service, Jenny

No Excuses!

Posted on July 3, 2013 by Jenny Dempsey

Yesterday, I worked with a customer whose device order was not delivered on time. His first words to me were: “You’re not going to like […]

Good Customer Service, Jenny

It’s An Honor To Blog With You

Posted on June 27, 2013 by Jeremy Watkin

Wow, today has been one of those days where I’m part trainer and part systems administrator as I onboard new customer service agents. There definitely […]

Customer Service, Good Customer Service, Jenny, Jeremy