Appreciate the Power of Conversation
“Life is like calling a call center, you never know what you’re going to get.” Forrest Gump was on to something, though taking a risk […]
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Creative Customer Service Experiences
Nothing sets you apart more, as a business, than the customer experience. I’ve read some pretty great stories recently and couldn’t resist sharing them with […]
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Anyone Got A Fruit Cup?
I don’t know about anyone else but our agents love to make creative images to illustrate a funny point. Being that I’m the ripe age […]
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Summing Up Phone.com Customer Service In One Word…AWESOME
Every time I frequent fast food restaurant In-N-Out Burger I am struck by three things. The drive-thru line is almost always ten cars deep but […]
Continue reading »A Little Customer Delight
Jeremy’s post “The Smallest of Things Can Raise the Bar in Customer Service” inspired me to write another “raising the bar” post. Hmmm, maybe this […]
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The Smallest Of Things Can Raise The Bar In Customer Service
Late last week, we received an email to support pointing out that we had a typo on our website and the ticket made its way […]
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Lowe’s Customer Service Says No Problem To My Problem
It was intended to be a quick Saturday trip to Lowe’s (@Lowes) to pick up a single light bulb for my son’s little fish tank. Of course, […]
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A Book Review Of “Raving Fans”
Jeremy In our most recent book club we discussed our way through “Raving Fans” by Ken Blanchard (@kenblanchard) and Sheldon Bowles. It proved to be a […]
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Be a Sweetheart and Remember My Name
If you know me, you know I absolutely love my Starbucks coffee! Back in the day, I worked as a Barista for this amazing place […]
Continue reading »True Customer Service
“It’s good to know there are still true human beings with a good heart – who are yet true professionals in business, excellent at work, […]
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