Anticipating Your Customer’s Needs Creates Delight
Here’s my typical routine for my morning commute. As I approach the freeway, I survey the scene to see how long the line is to […]
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Surprise Your Customers With Unexpected Service
In the market for an organic face moisturizer, I popped over to Amazon.com to check out the offerings and read reviews. I stumbled across a product by […]
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Customer Delight In 6 Simple Steps
It was Christmas night and I was in the mood for a movie. Thankfully Redbox machines don’t take a holiday. The following article is my entire process […]
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5 Gifts For Your Customers
Because we’re avoiding Jeremy’s (@jtwatkin) 5 Customer Service Lumps Of Coal, we might as well offer what the good boys and girls get from Santa, right? […]
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3 (Not So Easy But Important) Ways To Create a Consistent Customer Experience
Wow, I sure do shop at Guitar Center often enough. My most recent post Tune Into Quality Customer Service from last week needs a follow up post. […]
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Tune Into Quality Customer Service
It was time. Time for me to purchase a new guitar. I went to Guitar Center with a specific one in mind but asked the acoustic […]
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One Customer Service Do, And One Don’t
Customer service is all around us. It’s totally and completely in the mainstream. Ask almost anyone on the street for a customer service story or […]
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A Personalized Customer Experience Is No Secret
It was time for some new “undergarments” so I took a trip to visit Victoria and all her pink stripes at the mall. I tend to […]
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Un-Bursting Bubbles in Customer Service
Nothing beats a positive customer experience story shared over a glass of wine after a busy day. Here’s a story for the WIN: My Aunt Robin […]
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Lead With Empathy And The Customers Will Follow
One thing they fail to tell you when you adopt a dog is that they eventually get old. Over the past year my chocolate labrador […]
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