Jenny Archives - Customer Service Life

4 Lessons I Learned After Being Laid Off

Posted on August 11, 2023 by Jenny Dempsey

Going through a layoff can be really tough and emotional. Personally, when I got laid off, it shook my confidence, tested my resilience, and left […]

Jenny, Motivation

From Junk to Gems: The Connection Between #CX and Furniture Flipping

Posted on July 14, 2023 by Jenny Dempsey

In a world where “out with the old, in with the new” often prevails, furniture flipping stands as a testament to the transformative power of […]

Customer Experience, Jenny

Puppies, Guest Requests, and FreshDesk: A Tale of Streamlining Puppy Parties

Posted on July 7, 2023 by Jenny Dempsey

Who doesn’t love adorable puppies at special events? I’m thrilled to be a volunteer with The Animal Pad’s Puppy Party Program where we bring rescue puppies […]

Customer Experience, Jenny

Seeking Input: Share Your Layoff Experience to Help Others

Posted on May 15, 2023 by Jenny Dempsey

Losing a job can be a rollercoaster of emotions, and I’m here to share my story with you, as well as extend an invitation to […]

Jenny, Motivation

Puppy Parties: How Cute Puppies Make a Positive Impact on the Customer Experience

Posted on March 20, 2023 by Jenny Dempsey

Who doesn’t love puppies? They’re cute, cuddly, and have a way of brightening up even the gloomiest of days. But did you know that they […]

Customer Experience, Jenny

How to support customers when the service is buggy

Posted on December 2, 2022 by Jenny Dempsey

“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]

Customer Experience, Customer Service, Jenny, Motivation