Identifying Our Customers And Serving Them Better
In episode #19 of Breaking the Ice, we welcome our friend Nicole Scalese. She’s in charge of partner development at Intermedia and is a world […]
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We’re constantly inundated with stories of customer service gone wrong. We not only hear about it from the media but also from friends and family […]
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In Episode #18 we are joined by Evan Watson, Documentation Specialist at the AICPA and friend of ours from the weekly #ICMIChat on Twitter. First […]
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Jenny and I love the zoo! Who doesn’t? Tune in to Episode #17 to hear about our favorite zoo animals. Stick around to hear us […]
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Sweet 16 is here. In this episode of Breaking the Ice we’re so happy to welcome customer service expert, Mike Aoki from ReflectiveKeynotes.com. Given the summer […]
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Can I get an aaaaaayeeee–men? Van FRANCE knew what he was talking about. In any field of customer service, or in any job, what happens […]
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You’re not going to want to miss Episode #15 of Breaking the Ice. We are super excited to break the ice with our good friend, […]
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In Episode #14 of Breaking the Ice, we show just how mature we really are — especially Jenny. Hear about the genres of jokes that […]
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Jenny and I had the privilege and honor of presenting at the 2017 ICMI Contact Center Conference last week in Orlando, Florida. In this episode […]
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I had the privilege to present at the International Customer Management Institute (ICMI) Contact Center Expo and Conference last week in Orlando, Florida. And, WOW […]
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