The R.O.A.D. To AWESOME Customer Service Training
In December, I shared a post about On-Boarding Without Over-Boring with some tips to help leaders ensure that their new employees have a memorable first day. The […]
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3 Reasons Why New Employee Feedback Benefits YOUR Business
We all know feedback is a gift. We’re given an inside glimpse of something we see every day from an outside, fresh pair of eyes. We’re […]
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Customer Service Article Round Up
With so many great articles on customer service floating around in the social media universe, it’s hard to keep up. Here is a round up […]
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Surprise Your Customers With Unexpected Service
In the market for an organic face moisturizer, I popped over to Amazon.com to check out the offerings and read reviews. I stumbled across a product by […]
Continue reading »Coffee And Customer Service: 2015 Resolutions
Happy New Year! Don’t miss our first Coffee and Customer Service hangout of the year. It was a good one. In the hangout, we established […]
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Jenny’s Top 5 Blog Posts of 2014
Heck ya, Jeremy (@jtwatkin), 2014 has been quite the year and your 6 Best Posts sums it up well. I am truly blessed to have […]
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Corny Customer Service Lessons From The Holiday
We were recently discussing our favorite holiday movies and one movie is quickly becoming a classic. It has a long way to go before it rivals […]
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5 Gifts For Your Customers
Because we’re avoiding Jeremy’s (@jtwatkin) 5 Customer Service Lumps Of Coal, we might as well offer what the good boys and girls get from Santa, right? […]
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The Power Of “How Are You?” In Customer Service
Customers want their problems fixed. Customer service representatives want to fix the problems of the customer. How often do you receive customer service from a […]
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On-Boarding Without Over-Boring
Ahoy! Welcome aboard! The first day on a new job will often be full of these things: Nervousness Boring-ness Anxiety Confusion Paperwork Awkwardness Training But, what if […]
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