Jenny Archives - Page 37 of 50 - Customer Service Life

Coffee And Customer Service: The Power To Un-ruin

Posted on December 20, 2013 by Jeremy Watkin

In today’s coffee and customer service hangout, we talked about Jeremy’s post from earlier this week about un-ruining the day for our customers. One tool […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

All Aboard the Customer Service Train

Posted on December 17, 2013 by Jenny Dempsey

ALLLLLLLLLLLLLLLLL ABOARD! Welcome! You have just hopped on the customer service train! Choochooooo! Better double check your ticket though–are you about to board the the […]

Bad Customer Service, Customer Experience, Jenny

A Dark and Stormy Customer Service Tale

Posted on December 12, 2013 by Jenny Dempsey

It was a dark and stormy night. I was fast asleep, curled in my blankets, drooling on my pillow and dreaming of sunshine and rainbows. […]

Bad Customer Service, Customer Experience, Jenny

A LETTER to the Future of Customer Service

Posted on December 10, 2013 by Jenny Dempsey

Listen here kiddies, life ain’t a bowl of cherries. **Rocks back and forth in rocking chair** And, don’t get me started on customer service. Phsawww! […]

Customer Service, Good Customer Service, Jenny, Motivation

Webinar Report: Five New Ways to Quickly Improve Customer Service

Posted on December 6, 2013 by Jeremy Watkin

We recently attended a webinar with Jeff Toister, President of Toister Performance Solutions and author of the book “Service Failure.” We wanted to take some […]

Jenny, Jeremy