Contagious Customer Service Starts With a Smile
Working in customer service ain’t always peaches and cream, but I am fairly certain I don’t have to tell you that because you already knew. […]
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The Waiting Line
I ventured out to Guitar Center this past Saturday to purchase a microphone and stand for a music performance I was playing the following afternoon. […]
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Convenience Over Good Service: What’s Your Take?
Admission: I often shop at convenient store locations over stores with good customer support. Yikes, as a customer service supervisor, I’m embarrassed […]
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You’ve Got the Customer Service Spirit!
Last weekend, I took my car to get a good wash and detail at a local car cleaner down the road from me. I didn’t […]
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Why Is Trust Important To You?
We have talked at length about so many good and bad customer service experiences over the past several months. As we were reflecting recently, one […]
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Preventive Customer Care
At the grocery store this morning, I thanked the check out clerk for double bagging my heavier items. I typically have my reusable bags but […]
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We Did It! #53 On The Customer Service 100 List
A couple months ago we asked you to nominate us for the list of the top 100 most influential customer service Twitter accounts. We are […]
Continue reading »The Customer Service Blues
Boo hoo to the customer service blues! No one wants them but we all get them from time to time. So, I wrote a little […]
Continue reading »Customer Service: Do you have what it takes?
Word on the street is that customer service is the hot spot to be! I asked my team two questions to find out what they […]
Continue reading »Appreciate the Power of Conversation
“Life is like calling a call center, you never know what you’re going to get.” Forrest Gump was on to something, though taking a risk […]
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