
Think about it…wisely!
The choice is yours. How will you decide? In my ongoing journey of posts about “12 Things Successful People Do Differently“, number four on this […]
Continue reading »Identifying Our Customers And Serving Them Better
The choice is yours. How will you decide? In my ongoing journey of posts about “12 Things Successful People Do Differently“, number four on this […]
Continue reading »In this hang out, Jenny (@jennysuedempsey) and Jeremy (@jtwatkin) talk about one challenge we face in customer service for Phone.com. We have our customer service […]
Continue reading »Jenny Today, Jeremy and I debuted our first Communicate Better Blog webinar titled “Learning to Fly: How Twitter is taking our blog to new heights”. […]
Continue reading »“It’s good to know there are still true human beings with a good heart – who are yet true professionals in business, excellent at work, […]
Continue reading »This post originally appeared on the Phone.com blog. Click here to read the original post. Jenny Dempsey from the Phone.com customer service team and […]
Continue reading »This week, we had the pleasure of blogging and learning about customer feedback. In this Google+ Hangout, Jenny and I talk first about the winners […]
Continue reading »While we like to think we’re smart, experienced customer service professionals we would be selling you short if we thought we were the be-all, end-all […]
Continue reading »Bad feedback is good. What are you smoking? Why is bad feedback a GOOD thing? We can always improve. We’re not hot headed and have […]
Continue reading »This week’s guest blog post comes from none other but Jenny’s dad! He’s been working as a manager at a campground for 30 years and […]
Continue reading »How can a company leave a lasting impression? Is it the formal computer voice you hear when calling into a support center? Is it the […]
Continue reading »