Coffee And Customer Service: Amazing Stories
Happy Friday everyone! We kind of had one of THOSE weeks and decided to talk about a couple stories that inspired us. Our discussion morphed […]
Continue reading »Category: Jenny
Creative Customer Service Experiences
Nothing sets you apart more, as a business, than the customer experience. I’ve read some pretty great stories recently and couldn’t resist sharing them with […]
Continue reading »
The Birth Of The Awesomobile
Jeremy- Yo Jenny. Happy Friday. I was on my way to work this morning and saw this truck with the writing “MAGIC: Make a great […]
Continue reading »
Practice Makes Awesome
Do you ever feel like this girl? If you said yes, you’re not alone! Working in customer service, you have to find a balance […]
Continue reading »
No one’s perfect, but everyone can be awesome.
Happy Monday! How much more awesome can you get to have a day dedicated to being awesome? Alright, so we missed it by a day […]
Continue reading »Coffee and Customer Service: Dealing With Difficult Customers
In our latest and greatest hangout, we discuss what we learned this week blogging about Dealing with Difficult Customers. We hope you’ll take a moment […]
Continue reading »
Challenge Accepted: Introducing The CSR Code
I have two words for you, Jeremy Watkin: In response to your last post, “8 Ways To Be If You Like Difficult Customers“, I pledge […]
Continue reading »
Keep Calm and Cut the Cheese
Let’s face it–if something bad happens to you, you want an apology. Not just any apology, a real, genuine, honest to goodness apology. It just […]
Continue reading »Inspiring Customer Service
This post is a response to Jeremy’s post “Monday Morning Introspection“. “If we’re not happy with [our story], we must change our ambitions, become comfortable […]
Continue reading »A Little Customer Delight
Jeremy’s post “The Smallest of Things Can Raise the Bar in Customer Service” inspired me to write another “raising the bar” post. Hmmm, maybe this […]
Continue reading »