Recipe for Success
I admire successful people. I mean, who doesn’t? Reading a story about someone who creates an empire from nothingness is pretty fantastic. Or, someone who […]
Continue reading »Category: Jenny
Shhh, just listen!
We’ve all had the experience at some point in our lives where we are explaining a problem to someone and mid sentence, they jump in […]
Continue reading »Getting Social: A Customer Service Meetup in NYC
On Wednesday November 28th, I attended the Conversocial Social Customer Service Meetup in New York City. A night to discuss social media and customer service […]
Continue reading »SMART Goals
Jenny Hi! First off, I have to say that I really enjoy these conversational blogs […]
Continue reading »A Little Post about a Big Pet Peeve
I love Starbucks, don’t get me wrong. If there’s anywhere I’m going to get my coffee from, it’s the ‘bux. I worked there back in […]
Continue reading »I am thankful for…
Jeremy We have been learning so much about how essential gratitude and appreciation are in customer service. I (Jeremy) actually sat down to start this discussion […]
Continue reading »“Mechanics” of Good Customer Service
In Pennsylvania, when renewing your auto registration, you also must take your car to be inspected. This is new for me as in California, it […]
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The Path Toward Effectiveness
Jeremy: Over the last several months our team has begun a real emphasis on learning and bettering ourselves. One way this has taken shape is in […]
Continue reading »Creative Customer Service
My friend works as an ER Nurse in a bustling hospital in San Diego. One night, a man with a broken hip was admitted and […]
Continue reading »A Growing Appreciation
Normally Jenny and I are several thousand miles apart but for one week and one week only, she’s here in San Diego and we thought […]
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