Book Club: Top Customer Service Articles 1/11/2012
As we’ve mentioned in past posts we like to do a book club at our office to learn new things about customer service and life […]
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Walking for Great Customer Service
You may or may not know that Jeremy and I work for Phone.com (@phonedotcom), a VoIP phone provider. One of our loyal customers is Context […]
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Keep Calm and Be Productive
The Jenny Journey to being a successful person continues (will it ever end?!?!). I’ve been covering the first few items on the “12 Things Successful […]
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Composting The Old, Growing The New
Jeremy- As we turn the corner into 2013 it’s a great time to reflect on the year that was and talk about our goals for the […]
Continue reading »Google + Hangout: One Customer At A Time
During the month of December we resolved to be more proactive in customer service by calling one customer per day. Jenny called one new customer […]
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Think Quick!
Hello! In continuing my “12 Things Successful People Do”, here’s the next item on the “to do” list: They take decisive and immediate action. As […]
Continue reading »Happy Holidays From Communicate Better Blog!
Hey Friends, We cooked up a special treat for all of you to summarize all that we have learned over the last few months and […]
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Recipe for Success
I admire successful people. I mean, who doesn’t? Reading a story about someone who creates an empire from nothingness is pretty fantastic. Or, someone who […]
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Shhh, just listen!
We’ve all had the experience at some point in our lives where we are explaining a problem to someone and mid sentence, they jump in […]
Continue reading »Getting Social: A Customer Service Meetup in NYC
On Wednesday November 28th, I attended the Conversocial Social Customer Service Meetup in New York City. A night to discuss social media and customer service […]
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