Breaking the Ice Episode #45: Screen Detoxes & Falling Into Customer Service w/ Jeff Wozer
The video you are now viewing is Episode #45 of Breaking the Ice. We are so pleased to break the ice with comedian, writer, and […]
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Breaking the Ice Episode #44: Silly Driving Stories & Emerging #Custserv Channels w/ Andrew Olaleye
In Episode #44 it’s a pleasure to break the ice with Andrew Olaleye, Co-founder at Chatdesk. Andrew learned the art of public speaking while working […]
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Breaking the Ice Episode #43: Wallets and Soft Skills
In Episode #43 we first open our wallets/purses and talk about what’s important to us — and yes, Jenny has offered Jeremy a peppermint beadlet […]
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Breaking the Ice Episode #42: Innovative Contact Centers & Giving Back w/ Matt Beckwith
In Episode #42 we welcome Matt Beckwith, Contact Center Director at Clark Pest Control. We met Matt on the weekly #ICMIChat on Twitter and have […]
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Breaking the Ice Episode #41: 2018 Customer Service Resolutions
Season 2 of Breaking the Ice is here and so is 2018. Tune in as we share our personal New Year’s Resolutions and then talk […]
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Jenny and Jeremy Are 2017 ICMI Thought Leaders
Each year ICMI accepts nominations for and then publishes their list of Top 50 Thought Leaders from the contact center industry. It has been a […]
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The Story of Buca di Beppo & One Picky Eater
I’m a picky eater. I prefer to avoid meat, wheat and dairy. Going to a restaurant, unless they cater specifically to vegan or wheat free […]
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Breaking the Ice Episode #40: Least Favorite Icebreakers & #Custserv Lessons Learned
We made it to 40! Episode 40 that is. This also marks the end of Season 1 of Breaking the Ice. Tune in to hear […]
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Breaking the Ice Episode #39: Emotional Intelligence & Mindfulness w/ Debi Mongan
Yay for episode #39. In this one we welcome Debi Mongan, Founder of The Mindful Call Center. This one is an absolute treat because Debi […]
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A Meowy Great Customer Service Story
Meet Chompers, my new (adopted) furbaby. He’s 7 years old and has no teeth due to mistreatment from his former owner who relinquished him to […]
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