Coffee and Customer Service: Relay For Life
In this very special hangout we don’t talk about customer service at all. We talk about our upcoming participation in Relay for Life by the […]
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Lessons In Serving From The Movie “Click”
I’m going to keep the introspection train rolling today after a terrific post by Jenny entitled “Contagious Customer Service Starts With A Smile.” As a […]
Continue reading »My Apple Experience
I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video blog I share […]
Continue reading »TMCNet: How to Make the #CustomerService100 with Phone.com
I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact. As I’ve mentioned several times, […]
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Customer Experience Lessons From Two Auto Parts Stores- Part 2
In part one of this post, I shared a poor experience at an auto parts store last week and ended saying I would tell you […]
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Monday Thought: Wag More, Bark Less
It’s Sunday evening and I’m approaching Monday intent on making this a great week. I am focused on being a highly effective person. Just to […]
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The Extra Tea Bag
I think we’ve made it very clear that we’re huge Starbucks fans on this blog. I do occasionally frequent the local Peet’s Coffee & Tea […]
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Customer Experience Lessons From Two Auto Parts Stores- Part 1
One nice thing about having an old car is that it gives me no shortage of customer service experiences to write about. On my way […]
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Why Can’t You Just Magically Fix My Knee?
Knee pain! Two words that can never be construed as fun. Your first reaction when reading this is either “That’s what happens when you get […]
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Costco Gets A Small (Customer Experience) Detail Right
We are avid Costco shoppers at my house and if you’re like me you look forward to the monthly coupon book. Deals like $3.50 off […]
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