Jeremy Archives - Page 78 of 84 - Customer Service Life

The Smallest Of Things Can Raise The Bar In Customer Service

Posted on February 19, 2013 by Jeremy Watkin

Late last week, we received an email to support pointing out that we had a typo on our website and the ticket made its way […]

Good Customer Service, Jeremy, Motivation

Lowe’s Customer Service Says No Problem To My Problem

Posted on February 18, 2013 by Jeremy Watkin

It was intended to be a quick Saturday trip to Lowe’s (@Lowes) to pick up a single light bulb for my son’s little fish tank. Of course, […]

Good Customer Service, Jeremy

Nominate Us For The #CustomerService100

Posted on February 15, 2013 by Jeremy Watkin

Call Centre Focus is currently accepting votes for the top 100 customer service tweeters. If you have found our blog to be a positive influence […]

Jeremy

A Book Review Of “Raving Fans”

Posted on February 15, 2013 by Jeremy Watkin

Jeremy In our most recent book club we discussed our way through “Raving Fans” by Ken Blanchard (@kenblanchard) and Sheldon Bowles. It proved to be a […]

Books, Customer Experience, Good Customer Service, Jenny, Jeremy

Customer Experience: It’s The Little Details That Make A Big Difference

Posted on February 13, 2013 by Jeremy Watkin

I’m sure you have all gathered that I have an affinity for running. The other day I experienced a few RWRs (Revelations While Running) and […]

Customer Experience, Jeremy

Monday Thoughts: Customer Service CAN Be Fun

Posted on February 11, 2013 by Jeremy Watkin

Happy Monday to everyone out there. I don’t know where you stand in your current job but I think it’s appropriate to give you a […]

Books, Jeremy, Motivation

Coffee and Customer Service: “Under The Same Umbrella”

Posted on February 8, 2013 by Jeremy Watkin

In this hang out, Jenny (@jennysuedempsey) and Jeremy (@jtwatkin) talk about one challenge we face in customer service for Phone.com. We have our customer service […]

Coffee and Customer Service, Jenny, Jeremy

Learning to Fly: Post Webinar Review

Posted on February 7, 2013 by Jenny Dempsey

Jenny Today, Jeremy and I debuted our first Communicate Better Blog webinar titled “Learning to Fly: How Twitter is taking our blog to new heights”. […]

Jenny, Jeremy