Customer Service Life

Customer Experience Lessons From Two Auto Parts Stores- Part 1

Posted on April 16, 2013 by Jeremy Watkin

One nice thing about having an old car is that it gives me no shortage of customer service experiences to write about. On my way […]

Bad Customer Service, Customer Experience, Jeremy

Why Can’t You Just Magically Fix My Knee?

Posted on April 15, 2013 by Jeremy Watkin

Knee pain! Two words that can never be construed as fun. Your first reaction when reading this is either “That’s what happens when you get […]

Jeremy

Costco Gets A Small (Customer Experience) Detail Right

Posted on April 12, 2013 by Jeremy Watkin

We are avid Costco shoppers at my house and if you’re like me you look forward to the monthly coupon book. Deals like $3.50 off […]

Customer Experience, Good Customer Service, Jeremy

Why Is Trust Important To You?

Posted on April 11, 2013 by Jeremy Watkin

We have talked at length about so many good and bad customer service experiences over the past several months. As we were reflecting recently, one […]

Good Customer Service, Jenny, Jeremy

Preventive Customer Care

Posted on April 10, 2013 by Jenny Dempsey

At the grocery store this morning, I thanked the check out clerk for double bagging my heavier items. I typically have my reusable bags but […]

Good Customer Service, Jenny

We Did It! #53 On The Customer Service 100 List

Posted on April 9, 2013 by Jeremy Watkin

A couple months ago we asked you to nominate us for the list of the top 100 most influential customer service Twitter accounts. We are […]

Jenny, Jeremy

When The Temperature Rises, It Pays To Know Your Customer’s Name

Posted on April 8, 2013 by Jeremy Watkin

My friend Steve recently approached me after reading some of our posts on dealing with difficult customers and had advice for me from his very unique […]

Customer Experience, Jeremy