Customer Service Life

More Fun, More Teamwork!

Posted on March 29, 2013 by Jeremy Watkin

Have you seen the movie “The Mighty Ducks?” I actually watched it recently and was reminded of the fact that time has flown by and […]

Jeremy

You’re Not Giving Me Enough Credit!

Posted on March 28, 2013 by Jeremy Watkin

While I am extremely proud of the reliability of our service, service failures still happen. Sure we value quality and continuous improvement but we are […]

Jeremy

TMCNet Article: Customer Service is Key to Phone.com’s Success

Posted on March 26, 2013 by Jeremy Watkin

I recently had the privilege of being interviewed by TMCnet regarding our customer service at Phone.com. In all honesty, writing this blog has been so instrumental […]

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Appreciate the Power of Conversation

Posted on March 25, 2013 by Jenny Dempsey

“Life is like calling a call center, you never know what you’re going to get.” Forrest Gump was on to something, though taking a risk […]

Customer Experience, Good Customer Service, Jenny

Coffee And Customer Service: Amazing Stories

Posted on March 22, 2013 by Jeremy Watkin

Happy Friday everyone! We kind of had one of THOSE weeks and decided to talk about a couple stories that inspired us. Our discussion morphed […]

Jenny, Jeremy

The TOMS Experience. What’s Your Story?

Posted on March 21, 2013 by Jeremy Watkin

I recently finished the book “Start Something That Matters” by Blake Mycoskie (@blakemycoskie), founder and Chief Shoe Giver for TOMS shoes. One thing that […]

Customer Experience, Jeremy

Creative Customer Service Experiences

Posted on March 20, 2013 by Jenny Dempsey

Nothing sets you apart more, as a business, than the customer experience. I’ve read some pretty great stories recently and couldn’t resist sharing them with […]

Customer Experience, Good Customer Service, Jenny

Will Chatter By @SalesForce Help Us Communicate Better?

Posted on March 19, 2013 by Jeremy Watkin

I’m just finishing the book “The Pursuit Of Social Business Excellence” by Vala Afshar and Brad Martin. One thing they talk about quite a bit in the […]

Jeremy