The Power of “Let me see what I can do!”
Have you ever asked someone if they could help you find a solution for a problem and without blinking an eye or lifting a finger […]
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Overcome the “Under Pressure”
Saturday night. Dinner at a bustling brewery restaurant in Philly. My friend and I are seated at a table in the main area of the […]
Continue reading »A Day of Good Service
Hey readers, how was your day? Mine was awesome! It started with a trip to the dentist and ended with my car being towed home. […]
Continue reading »Appreciate the WOW
I commute on a great bus service from Philly to NYC a couple days a week. They are safe and reliable with friendly drivers. Today, […]
Continue reading »Keeping Your Cool When Things Heat Up
This isn’t the first time I have prefaced a bad customer service experience by saying something nice about a company but I’m at it again. […]
Continue reading »Wow and be Wowed!
I handle the number porting for my company and spoke with a customer today who is experiencing trouble transferring her number to us. When porting […]
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Turning difficult moments into positive customer experiences
Jeremy and Jenny are attending the “Turning difficult moments into positive customer experiences” webinar by Citrix Online today. Kate Nasser @katenasser is the presenter. Jenny: Hi […]
Continue reading »Potty Mouth
The cursing customer is a wild beast, feverish with anger. They are like chameleons, appearing like every other customer, until the time comes for their […]
Continue reading »Is There Anything Else I Can Help You With?
Somewhere way back when, I had called a company for phone support and at the end of a very friendly support call, the agent asked […]
Continue reading »Friday Discussion: Reflections on good customer service
Jeremy: Hey Jenny, I’m finding it so easy to talk about negative customer service experiences on this blog and I know you would agree that […]
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