Customer Service Life

9 Reasons Executives Get the Customer Service They Deserve

Posted on February 2, 2017 by Jeremy Watkin

This article originally appeared on the FCR blog on January 18, 2017. Click here to read the original. I joked with a friend recently that […]

Customer Service, Jeremy

Gratitude in the Workplace: Introducing Thankful Thursday

Posted on February 1, 2017 by Jenny Dempsey

I thank Jeremy Watkin for this one. Thankful Thursday began as a way to incorporate gratitude into the workplace during our time working at Phone.com. […]

Jenny, Leadership, Motivation

3 Customer Service Technologies to Boost Self-help

Posted on January 31, 2017 by Jeremy Watkin

This article originally appeared on the FCR blog on January 13, 2017. Click here to read the original. Have you ever searched a company knowledge […]

Contact Center, Customer Service, Jeremy

2017 Social Media Customer Service Predictions

Posted on January 26, 2017 by Jeremy Watkin

This article originally appeared on the FCR blog on January 10, 2017. Click here to read the original. I recently heard Jay Baer refer to […]

Customer Experience, Customer Service, Jeremy

Disciplined vs. Undisciplined Learning

Posted on January 23, 2017 by Jeremy Watkin

This article originally appeared on the FCR blog on January 5, 2017. Click here to read the original. We’ve been enjoying (or not enjoying) piano […]

Jeremy, Motivation

Customer Relationship Management (CRM) Done Right

Posted on January 19, 2017 by Jeremy Watkin

This post originally appeared on the FCR blog on January 3, 2017. Click here to read the original. A great customer relationship management (CRM) system […]

Customer Experience, Customer Service, Jeremy

Our Customer Service Resolutions for 2017

Posted on January 17, 2017 by Jeremy Watkin

This article originally appeared on the FCR blog on December 30, 2016. Click here to read the original. Last year I opted to share my […]

Customer Service, Jeremy, Motivation

Coffee and Customer Service: Our Most Depressing Hangout Yet

Posted on January 16, 2017 by Jeremy Watkin

In this latest hangout, get all of our latest updates including: Upcoming speaking engagements (2017 ICMI Contact Center Expo and Conference) Jeremy’s an Advisor for […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

The Skill of an Empathetic Response

Posted on January 12, 2017 by Jeremy Watkin

This post originally appeared on the FCR blog on December 22, 2016. Click here to read the original. Coincidentally, Jenny also had to say goodbye […]

Customer Experience, Customer Service, Jeremy