Customer Service Life

Jeremy And Jenny Named Top 100 Customer Success Influencers!

Posted on May 11, 2015 by Jeremy Watkin

We are pleased to announce that we were named to the Top 100 Customer Success Influencer list recently published by MindTouch. This is a fabulous […]

Jeremy

Hey Customer, Thanks For Brightening My Day!

Posted on May 7, 2015 by Jenny Dempsey

The call queue was high today as we have a few representatives out. So, I hopped on overflow calls to help bring the wait time for […]

Customer Experience, Good Customer Service, Jenny

5 Ways I’m Becoming More Of An Essentialist

Posted on May 6, 2015 by Jeremy Watkin

A group of us recently read and discussed the book “Essentialism” by Greg McKeown in our book club. My first impression of the book was […]

Books, Jeremy, Motivation

Customer Service Advice From Mildred Pierce

Posted on May 5, 2015 by Jenny Dempsey

While Mildred Pierce anxiously eats her ham sandwich at a restaurant in Los Angeles, she witnesses a waitress being fired for stealing tips and sees an opportunity. […]

Customer Experience, Jenny

Where Everybody Knows Your Name

Posted on May 4, 2015 by Jeremy Watkin

The other night, my wife and I had the awesome opportunity of going to dinner with customer service expert, Jeff Toister and his wife. You’ll […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Leading With Positivity

Posted on April 30, 2015 by Jenny Dempsey

You are a leader. An amazing leader. Your team looks to you for guidance. Your team are sponges, soaking up your energy, whether it be positive […]

Jenny, Leadership

5 Reasons To Say Goodbye To Negativity

Posted on April 29, 2015 by Jeremy Watkin

I’ve discovered something about myself recently. I can be a really negative person. I mean a real “glass half empty” sort of guy. There have […]

Customer Service, Jeremy, Leadership, Motivation

3 Tips To Providing Authentic Customer Service

Posted on April 28, 2015 by Jenny Dempsey

Sometimes, things do not work properly. Sometimes, things break. Sometimes, things are unfixable. As a customer service representative, you have to explain this to the […]

Customer Service, Jenny