#CSWeek is About Choice
Yesterday, we celebrated CHOICE in customer service. We have a CHOICE so why not make it a fun one? We had a Choose Your Own Adventure hat floating around […]
Continue reading »Latest Posts
#CSWeek Is About Quality Time
Our first service standard at Phone.com is Quality. Quality is all about listening to our customers and finding ways to continuously improve the service that we […]
Continue reading »
Celebrate Customer Service Week With Us!
October 6th to 10th is National Customer Service Week where we celebrate everything customer service, of course! There are a ton of fab ideas out there […]
Continue reading »
Coffee And Customer Service: Pet Peeves Of Written Customer Service
In today’s hangout, we were joined by written communication expert, Leslie O’Flahavan from E-Write. Don’t miss out on this lively discussion of some of our […]
Continue reading »
Taking Chances in Customer Service and Beyond
In the car on the way to the veterinarian’s office with my dog, Miso, we encountered a busy intersection. After we made it through this […]
Continue reading »
Another Choose Your Own Customer Service Adventure
I live with my sister right now and was in need of stocking up on food for the week. So, where else would we go […]
Continue reading »
5 Surefire Ways To Knock The Socks Off Your Customers
Today was one of THOSE days! Ask me how I can tell. I called Victor’s Kafe, the local Greek place, to order my favorite salad–a […]
Continue reading »
The 5 Standards Of Awesome Customer Service
In a post last week, I explained our concise definition of AWESOME customer service for our team at Phone.com. To review, we define AWESOME customer […]
Continue reading »Coffee And Customer Service: Everything Is Awesome!
In today’s Coffee and Customer Service Hangout, we discussed our awesome week in customer service. We discussed our new definition of AWESOME for our Phone.com customer […]
Continue reading »
Appreciate The Learning Opportunities In Customer Service
Our customer service team at Phone.com has a peer recognition program called Smiles where each employee can nominate each other for their amazing work. We also place […]
Continue reading »