Thoughts On Remote Work And The Contact Center
I was turned on to the wonders of customer service telecommuting several years ago when we installed our first VOIP phone system at the office. […]
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Attitude of Gratitude
Jeremy kicked off the week with a Monday Motivation challenge. A challenge that will take your day from ordinary to extraordinary. And, I’m not kidding. Read […]
Continue reading »Monday Motivation: An Exercise In Positivity Part 1
In this week’s Monday Motivation I want to try something a bit different. Rather than sharing a random, insightful thought, I want to invite you […]
Continue reading »Coffee and Customer Service: TGIF!
In this week’s coffee and customer service hangout, Jenny and Jeremy talk about the topics near and dear to their hearts this week. The cover […]
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The Top 3 Reasons to Power up Your Customer Experience with Webinars
This is an information age. For businesses, the landscape has shifted dramatically. Its not only about what service you can provide when there are 10 […]
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A Customer Service Scenario I Love To Hate
Here’s a scenario I have faced in customer service more times than I care to. A customer fails to pay their bill, their account gets […]
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3 Ways To Delegate, Even When It’s Really, Really Hard
Have you ever worked on a project, from the ground up, and helped to develop it and played a constant role in every nook and cranny of the […]
Continue reading »Monday Motivation: Find Out What Your Customer Needs!
I was watching the movie, Cars the other day with my kids and found this little gem of a short film in the extras on the […]
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6 Reasons Silence Speaks Louder Than Words
It’s kind of Zen-like to say this, but one of the most important parts of any conversation is the silence. Silence can serve many functions […]
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Do You Have A Blogging Buddy?
We started Communicate Better Blog nearly two years ago with the goal of talking about good, bad and ugly customer service experiences intent on delivering […]
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