Customer Service Life

Spinning Connections Into Lifelong Relationships

Posted on May 21, 2014 by Guest Author

In the mobile DJ business, dominated with talent that has hip names like Ice, Spots, and Skribble, how does a guy with a simple name […]

Customer Service

Coast to Coast Customer Service

Posted on May 20, 2014 by Jenny Dempsey

You want to know something that isn’t very easy to do but is absolutely, totally doable? Being the one person on a customer support team that […]

Customer Service, Jenny, Leadership

Monday Motivation: Keep Moving Forward

Posted on May 19, 2014 by Jeremy Watkin

I have a well chronicled history of falling while running. A month ago, I was trying to jump from road to sidewalk to avoid a […]

Customer Service, Jeremy, Motivation

Coffee And Customer Service: Focus, Being Nice And Steve Jobs

Posted on May 16, 2014 by Jeremy Watkin

In our Coffee and Customer Service Hangout, we discussed another week that was at Communicate Better Blog. Jeremy talked about being nice and shared his […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Hocus Pocus! Where’s the Focus?

Posted on May 15, 2014 by Jenny Dempsey

Hocus Pocus! Where’s the focus?! Shifting focus. Being mindful. What do those words mean to you? Every day, we all struggle with trying to get […]

Jenny, Motivation

5 Inspiring Lessons From Steve Jobs

Posted on May 14, 2014 by Jeremy Watkin

On a recent trip to the Goodwill bookstore, I came across the nearly six hundred page biography of Steve Jobs, written by Walter Isaacson. I […]

Customer Experience, Jeremy, Leadership

Jenny’s Customer Service Expo and Conference Experience

Posted on May 13, 2014 by Jenny Dempsey

Last Thursday, I had the privilege of speaking on a panel at the ICMI Contact Center Expo and Conference. For an overall summary of the […]

Customer Experience, Customer Service, Jenny

Monday Motivation: Forget About Nice. Be Awesome!

Posted on May 12, 2014 by Jeremy Watkin

In the Watkin family, we have a long-standing tradition of not putting bumper stickers on our cars. This was handed down from my minister father […]

Customer Service, Jeremy

Mom…The Model Of Service And Sacrifice

Posted on May 11, 2014 by Jeremy Watkin

As I sit here writing Mother’s Day cards, my mind is filled with thoughts of mom — not just one mom but all of the […]

Customer Service, Jeremy

Coffee And Customer Service: Reflections From #CCExpo14

Posted on May 9, 2014 by Jeremy Watkin

We had the privilege of attending the ICMI Contact Center Expo and Conference this week and had a fantastic experience. In this hangout, we talk […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

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