Anything is Possible, Darlin’!
A Saturday night dinner reservation was made for 6:30pm with a party of 10 for indoor seating at a small yet bustling Italian restaurant in […]
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@redbox Delivers A Top Notch Customer Experience
When I was growing up, my dad loved to rent movies but we were never a Blockbuster family. We always opted to rent from the […]
Continue reading »My Apple Experience
I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video blog I share […]
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Customer Experience Lessons From Two Auto Parts Stores- Part 2
In part one of this post, I shared a poor experience at an auto parts store last week and ended saying I would tell you […]
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The Extra Tea Bag
I think we’ve made it very clear that we’re huge Starbucks fans on this blog. I do occasionally frequent the local Peet’s Coffee & Tea […]
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Customer Experience Lessons From Two Auto Parts Stores- Part 1
One nice thing about having an old car is that it gives me no shortage of customer service experiences to write about. On my way […]
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Costco Gets A Small (Customer Experience) Detail Right
We are avid Costco shoppers at my house and if you’re like me you look forward to the monthly coupon book. Deals like $3.50 off […]
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When The Temperature Rises, It Pays To Know Your Customer’s Name
My friend Steve recently approached me after reading some of our posts on dealing with difficult customers and had advice for me from his very unique […]
Continue reading »Appreciate the Power of Conversation
“Life is like calling a call center, you never know what you’re going to get.” Forrest Gump was on to something, though taking a risk […]
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The TOMS Experience. What’s Your Story?
I recently finished the book “Start Something That Matters” by Blake Mycoskie (@blakemycoskie), founder and Chief Shoe Giver for TOMS shoes. One thing that […]
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